Metro Petroleum × Vertex Pulse

• Site, dealer, operator and asset records
• Centralised network database
• Onboarding, ownership-transition and offboarding records
• VP Hub
• Vertex Vault / document management
• VP Training / LMS platform
• User and organisation management
• Auth0 identity and authentication
• Standard dashboards and reporting
• Vertex Advisor under enterprise fair use
• Standard enterprise storage
• AWS hosting, backups and platform updates
• Unlimited users

• Compliance obligations and controls
• Forms and inspections
• Tasks and responsibilities
• Structured evidence capture
• Site and network compliance history
• Controlled documents and records
• Issue and exception management
• Audit trails and evidentiary history
• Management visibility across sites and regions
• Standardised compliance execution

Standard Enterprise Support (included)

• Business-hours platform support
• Standard support queue
• Quarterly service and governance review
• Platform defect and security incident support
• Up to 10 managed-configuration hours per month
• Minor changes to forms, documents, reports and existing workflows

Premium Managed Support adds (AUD 108,000 per year)

• Priority support queue
• Named Vertex Pulse service lead
• Monthly service and governance meeting
• Up to 30 managed-configuration hours per month
• Orchestrator configuration and optimisation
• Form, document and report changes
• Rollout and adoption assistance

One-time implementation and transition: AUD 90,000 on the 3-year agreement, fully waived on the 5-year agreement. Implementation focuses on validation and enrichment of existing records, additional sites, organisation structure, dealer, operator and asset data, VP Hub activation, onboarding and offboarding processes, training, and initial agreed Orchestrator configuration.

Annual licence fees are indexed by 5% on each contract anniversary.

Indexation is not applied to the headline annual recurring or monthly figures shown above. Base contract value is stated before annual indexation.

Vertex Advisor is included for normal enterprise use under a fair-use model. Exceptional usage that would create material third-party AI processing cost will be discussed with Metro before any additional charge is incurred.

Current MyServo baseline

AUD 436,800 per year

Approximately 300 sites at AUD 28 per site per week, excluding GST

Selected Core licence value (300 Core sites)

AUD 546,000 per year

AUD 35 per site per week, Platform included

Selected Core value vs MyServo baseline

+AUD 109,200 per year

+25.0%

For the minimum five-year 300-Core-site configuration, the Core licence value is AUD 546,000 per year — a 25% uplift over the current MyServo baseline.

Additional value with Vertex Pulse

• One connected enterprise platform rather than fragmented compliance, communications, training, documents and operational records
• Modular architecture with shared data across the platform
• Cross-module connectivity so data can be reused by other Vertex Pulse capabilities and Orchestrator workflows
• Central site, dealer, operator and asset system of record
• Structured onboarding, ownership transition and offboarding
• VP Hub permanent site and department communications
• Integrated training and competency records
• Unlimited users
• Fixed Metro Corporate Enterprise licensing and predictable centrally managed monthly billing
• Vertex Orchestrator workflow automation, reminders, approvals, decision points, follow-up and escalation where selected
• Network-wide automated processes with auditable actions, evidence and outcomes
• Enterprise security and scalability: AWS-hosted infrastructure, Auth0 identity/authentication, encryption, controlled access, logging and auditability, standard enterprise storage, a formal security-control programme, and ISO/IEC 27001 and SOC 2 assurance work in progress
• Long-term audit and evidence history

• • Metro may add Platform, Core or Orchestrator coverage during the agreement at contracted unit rates.
• • Additional licences are reflected in the next applicable monthly invoice, including the applicable pro-rata amount from activation.
• • Core remains subject to a minimum of 300 sites.
• • If the active Core count falls below 300, the 300-site minimum remains payable.
• • Licensed quantities may be reviewed annually with at least 60 days written notice.
• • Reductions cannot reduce Core below 300 sites, or Orchestrator below the sites actively covered by configured workflows.

• • Oracle Petroleum integration development is separately scoped. Initial integration discovery is included at no charge.
• • Third-party training content is excluded, while the VP Training/LMS platform capability is included.